Forto launches “Flash by Forto” to transform global freight operations

Forto today unveiled ”Flash by Forto”, a next-generation AI agent that automates operator workflows – delivering faster, smarter, and more consistent shipment execution.

Flash by Forto assists operators across every step of the shipment lifecycle. From booking to invoicing, Flash by Forto automates routine decisions and communications, freeing operators to focus on high-value tasks – while customers benefit from faster response times, greater visibility, and consistently high service quality.

Unlike traditional rule-based automation tools, Flash by Forto uses advanced large language models and a proprietary dataset to reason, decide, and act across thousands of active shipments in parallel. It interprets emails, extracts relevant data, proposes next actions, and generates accurate documentation – all in real time.

“With Flash by Forto, we are redefining how freight forwarding is done,” says Guillaume Petit-Perrin, CEO of Forto. “We are moving from manual processing to intelligent orchestration – raising productivity, elevating customer experience, and putting our operators back in control.”

Built on data, designed for scale

Flash by Forto is powered by one of the most structured and standardized operational datasets in the industry. This allows it to operate at scale – with virtually all shipment-related tasks expected to be automated once fully deployed.

Already live in Forto’s export workflows, Flash by Forto is streamlining key processes across the entire supply chain. The system automatically captures data from critical documents, processes booking requests, plans transport modes and routes, schedules pickups and deliveries, and extracts as well as validates shipment documents. In addition, Flash by Forto supports invoicing and post-shipment communications, ensuring smooth operations and significantly increased efficiency.

The operator becomes the orchestrator

Rather than replacing operators, Flash by Forto elevates them. Routine tasks are handled autonomously, while operators approve key actions and focus on strategic problem-solving. The result: higher job satisfaction, faster execution, and a better customer experience.

“Flash by Forto represents the first industry step in evolving traditional transport management systems into intelligent transport management agents,” said Kamil B Rodoper, CPTO at Forto. “Flash by Forto fundamentally shifts the paradigm of shipment operations, and gives us the opportunity to strategically redefine the role of an operator in handling shipment lifecycle and customer service experience.”

Paving the way forward

Forto is expanding Flash by Forto’s reach to imports, air freight, exception handling, supplier rate management, and onboarding. Each deployment brings Forto closer to its goal: making freight as simple, transparent, and intuitive as sending an email.

“This is not just automation,” summarises Forto CEO Guillaume Petit-Perrin. “This marks a shift in how global logistics is run.”