The new role of the Operations Manager with Francesco Foschetti & Simone Furlan

This episode was produced by the team at LogTech Podcast. 

Firefighting, endless copy-paste, and administrative tasks… For decades, the role of the Operations Manager in logistics has been more reactive than strategic. But what if AI changes that?

In this episode, the LogTech Podcast team speaks with our dearest Francesco and Simone about how new technologies are redefining this role. Together, they explore Flash, Forto’s multi-agent AI system, which acts as an intelligent co-pilot within our Transport Management System. Today, it already automates around 50% of repetitive tasks, such as shipment creation, without human intervention.

But this isn’t about blind full automation. The discussion dives into why Flash is purposefully designed as an enabler rather than an autopilot. By taking over low-value administrative work, Flash frees operators to focus on complex decision-making and genuine customer care.

The message is clear: the goal is to give Operations Managers the luxury of time back, transforming them from reactive clerks into proactive, strategic partners for their customers.