Revolutionizing Logistics: AI’s Dual Impact on Operations and Customer Service

“Revolutionizing Logistics: AI’s Dual Impact” is the second installment in our engaging FortoBites series, which delves into the fascinating world of artificial intelligence and its transformative influence on both operations and customer service within the logistics industry. In this episode, we offer a deep dive into the insights shared by two industry leaders. Lisa Jeschkeit, our Global Process Lead, provides expert commentary on how AI is driving operational enhancements, making processes more efficient and streamlined. Meanwhile, Kay Hannekum, the Director of Key Account Management for Germany, discusses the pivotal role AI plays in elevating customer relations, ensuring more personalized and responsive service. Together, they explore the profound ways AI is reshaping the logistics landscape, highlighting specific technological advancements and the powerful synergy between improved operational efficiency and enhanced customer experiences.