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efficiency for the whole team

Read how Home24 uses Forto to manage a complex supply chain.


Customer since


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Home 24

Home24 is Europe’s largest online furniture store: Founded in 2009, Home24 achieved net sales of 243.8 million euros in 2016;with more than 150,000 products from over 800 manufacturers. Home24 offers its customers a unique selection of furniture, lamps and home accessories. A global supplier structure and its own logistics locations enable Home24 customers to receive products within a few days. In addition to its focus on online business, Home24 has seven local showrooms in Berlin, Vienna, Frankfurt am Main, Hamburg, Munich and Düsseldorf.

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"We love the 24/7 overview of all shipments through live tracking. Having a shared workspace where we have all communications and documents has increased the efficiency of our entire team."

Home24 SE

Kirstin Huettner Tong, VP Supplier Management


As a fast-growing company, Home24 had to manage an increasingly complex supply chain. The increasing number of suppliers in Asia lengthened the transport time, which led to challenges in warehouse and inventory planning. As a technology-focused company, Home24 was looking for a digital logistics partner for whom the fast decision-making processes and overall growth were not a problem.


Thanks to Forto, Home24 was able to focus more time and energy on its core business. Credit  to the intuitive operation of the Forto platform, the changeover was no problem for the members of the logistics team. It was particularly appreciated that all communication and documents are always accessible to everyone. Regardless of who initiated the shipment, each team member can find all the information they need in seconds and successfully complete the shipment. Even enquiries from customs or other authorities are no longer a problem, as all documents are archived online and can be easily found. In addition to the technological assistance, Home24 also appreciates the team of their Forto contact person, Tilman. Many problems could be solved or even avoided through proactive communication.


Working with Forto as a freight forwarder has a great positive impact on Home24’s supply chain management. Forto provides complete transparency on the status of all shipments and makes it very easy to manage documents online. Faster digital processes help the team spend less time looking for information, avoid delays and allow them to manage more shipments by the team as a whole.