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What happens if my goods or packaging have been damaged during shipping?

In such cases, please contact your personal logistics manager. He can initiate the necessary steps to obtain compensation for you. The amount of compensation depends upon whether an additional transport insurance was completed prior to shipping. According to ADSp 2016 (German Freight Forwarders’ Standard Terms and Conditions), all consignments are automatically insured.

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About Forto

Forto promotes the vision of a highly transparent, frictionless and sustainable supply chain. We offer transportation and technology solutions that go far beyond the movement of goods from origin to destination. Our intuitive logistics technology provides visibility and insight that enable our customers to optimize their supply chain activities. Leading brands in their industries, from fashion and furniture to electronics, trust Forto to manage the transport of their goods. We are committed to global trade and strive to increase global prosperity while driving sustainable transportation options.