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If a ship does not leave, who will pay for the incurring costs?

We hope you understand that FreightHub cannot assume any liability for the shipper’s decisions, such as delaying/canceling the departure or changing the route of the vessel. We have no influence on the carrier’s decisions. In case of delays, we can offer you to track your shipment live online and provide you with an updated estimated time of arrival. Moreover, we are eager that your shipment will be delivered on time and, if necessary, offer you alternative options. We are only liable in cases of gross negligence or intent.