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Do I have to provide the gross or net weight/size?

In general, we distinguish between two kinds of weight and size:

  1. Net weight/size: only the goods themselves
  2. Gross weight/size: goods plus packing material

For shipping purposes, it is important to always use the gross weight and size for deriving the total volume or weight. The total amount will be used to obtain the corresponding transportation costs, as these are based on the space your goods take up in a container, airplane, etc.

Please always specify the gross weight and gross dimensions of your goods on our platform.

Regarding the customs procedure, we need the net weight to calculate the right amount of customs duties.